Refund Policy

1. Free Services

Our home atmosphere assessment quiz and basic recommendations are provided free of charge. No refunds are applicable for free services, but we're always happy to provide additional support if needed.

2. Premium Services

For any premium services or products we may offer in the future:

• 30-Day Money-Back Guarantee: Full refund available within 30 days of purchase
• Partial Services: Prorated refunds may be available for partially used services
• Digital Products: Refunds available within 14 days if you haven't accessed the content

3. Refund Process

To request a refund:

• Contact our customer service team at refunds@serenehomesolutions.com
• Include your order number and reason for the refund request
• We will respond within 2 business days
• Approved refunds will be processed within 5-10 business days

4. Non-Refundable Items

The following are generally non-refundable:

• Custom consultations after they have been delivered
• Physical products that have been used or damaged
• Services requested as chargebacks without prior communication

5. Refund Methods

Refunds will be issued using the same payment method used for the original purchase. Processing times may vary depending on your payment provider:

• Credit cards: 3-5 business days
• Bank transfers: 5-10 business days
• PayPal: 1-2 business days

6. Exceptional Circumstances

We understand that exceptional circumstances can arise. If your situation falls outside our standard policy, please contact us directly. We review each case individually and may make exceptions at our discretion.

7. Customer Satisfaction

Before requesting a refund, we encourage you to reach out to our support team. Often, we can address concerns and improve your experience without needing to process a refund.